{"id":12,"date":"2026-10-09T21:13:02","date_gmt":"2026-10-09T21:13:02","guid":{"rendered":"https:\/\/plugins.creanexo.com\/?page_id=12"},"modified":"2026-10-09T21:15:17","modified_gmt":"2026-10-09T21:15:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/creanexo.com\/tienda\/refund_returns\/","title":{"rendered":"Pol\u00edtica de reembolsos"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\">Pol\u00edtica de reembolsos<\/p>\r\n<p>En Creanexo vendemos productos digitales, como plantillas, plugins, temas WordPress, aplicaciones y agentes IA. No requieren env\u00edo f\u00edsico.<\/p>\r\n<p>Problemas con tu compra<\/p>\r\n<p>Si no puedes descargar o acceder al producto, recibiste un archivo incorrecto o encuentras un fallo, contacta con nosotros. Revisaremos el caso y buscaremos una soluci\u00f3n.<\/p>\r\n<p>Reembolsos<\/p>\r\n<p>Puedes solicitar una revisi\u00f3n cuando exista:<br \/>\u2022 Un cobro duplicado.<br \/>\u2022 Un producto no entregado y cuya entrega no podamos solucionar.<br \/>\u2022 Un defecto importante que impida utilizarlo conforme a su descripci\u00f3n y que no podamos corregir.<br \/>\u2022 Una diferencia sustancial entre el producto recibido y lo anunciado.<\/p>\r\n<p>Las solicitudes por cambio de opini\u00f3n despu\u00e9s de acceder al producto se evaluar\u00e1n seg\u00fan las circunstancias y la normativa aplicable.<\/p>\r\n<p>Antes de comprar<\/p>\r\n<p>Revisa la descripci\u00f3n, los requisitos y la compatibilidad del producto. Las cuentas, suscripciones o servicios externos necesarios se indicar\u00e1n en su ficha.<\/p>\r\n<p>C\u00f3mo solicitar ayuda<\/p>\r\n<p>Escribe a contacto@creanexo.com con el n\u00famero de pedido, el nombre del producto y una descripci\u00f3n del problema. No env\u00edes contrase\u00f1as ni datos de tarjetas.<\/p>\r\n<p>Si aprobamos un reembolso, se tramitar\u00e1 mediante el m\u00e9todo de pago original. El tiempo para recibirlo depender\u00e1 del proveedor de pago y de tu banco.<\/p>\r\n<p>Tus derechos<\/p>\r\n<p>Esta pol\u00edtica no limita los derechos que te correspondan conforme a la legislaci\u00f3n aplicable.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de reembolsos En Creanexo vendemos productos digitales, como plantillas,  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de reembolsos - Creanexo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/creanexo.com\/tienda\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de reembolsos - 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