{"id":30,"date":"2026-10-09T20:58:13","date_gmt":"2026-10-09T20:58:13","guid":{"rendered":"https:\/\/plugins.creanexo.com\/?page_id=30"},"modified":"2026-10-10T20:50:37","modified_gmt":"2026-10-10T20:50:37","slug":"soporte","status":"publish","type":"page","link":"https:\/\/creanexo.com\/tienda\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p style=\"color:#245d4d;font-size:12px;font-weight:700;letter-spacing:2px;text-transform:uppercase\">CreaNexo \u00b7 Ayuda<\/p>\n<h1>Soporte de CreaNexo<\/h1>\n<p>\u00bfNecesitas ayuda con un producto o una compra? Completa el formulario de abajo o escr\u00edbenos a contacto@creanexo.com.<\/p>\n<p>Para ayudarte, incluye:<br \/>\n\u2022 Nombre del producto.<br \/>\n\u2022 N\u00famero de pedido.<br \/>\n\u2022 Descripci\u00f3n del problema.<br \/>\n\u2022 Captura del error, si corresponde, ocultando datos personales.<\/p>\n<h3>Compras y descargas<\/h3>\n<p>Despu\u00e9s de confirmarse el pago, encontrar\u00e1s el enlace de descarga en la confirmaci\u00f3n del pedido y en el correo de compra. Si compraste con una cuenta, tambi\u00e9n puedes acceder desde Mi cuenta \u2192 Descargas.<\/p>\n<p>Si no recibes el correo, revisa la carpeta de spam. Si sigues sin encontrarlo, contacta con nosotros.<\/p>\n<h3>Plantillas Canva<\/h3>\n<p>Descarga el PDF de tu compra y abre el enlace que contiene. Inicia sesi\u00f3n en Canva y sigue las instrucciones para crear tu copia editable.<\/p>\n<h3>Plugins y temas WordPress<\/h3>\n<p>Indica la versi\u00f3n de WordPress, del producto y de PHP, junto con el mensaje de error. La compatibilidad y los requisitos se detallan en la ficha de cada producto.<\/p>\n<h3>Apps para Windows y agentes IA<\/h3>\n<p>Indica la versi\u00f3n del producto, tu sistema operativo y los pasos que provocan el problema. Consulta en la ficha los requisitos y servicios externos necesarios.<\/p>\n<h3>Seguridad<\/h3>\n<p>No env\u00edes contrase\u00f1as, claves API ni datos de tarjetas. Si necesitamos informaci\u00f3n adicional, te indicaremos c\u00f3mo proporcionarla.<\/p>\n<\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-27\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;\" data-form-id=\"27\" data-config=\"{&quot;form_id&quot;:&quot;27&quot;,&quot;form_post_id&quot;:&quot;27&quot;,&quot;post_id&quot;:30,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:[&quot;message&quot;],&quot;redirect_url&quot;:&quot;&quot;,&quot;redirect_timeout&quot;:&quot;0&quot;,&quot;field_labels&quot;:{&quot;nombre&quot;:&quot;Nombre&quot;,&quot;correo&quot;:&quot;Correo electr\\u00f3nico&quot;,&quot;asunto&quot;:&quot;Asunto&quot;,&quot;mensaje&quot;:&quot;Mensaje&quot;},&quot;field_logics&quot;:{&quot;nombre&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;,&quot;correo&quot;:&quot;&quot;,&quot;asunto&quot;:&quot;&quot;,&quot;mensaje&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;nombre&quot;:&quot;text&quot;,&quot;notice_1&quot;:&quot;notice&quot;,&quot;correo&quot;:&quot;email&quot;,&quot;asunto&quot;:&quot;text&quot;,&quot;mensaje&quot;:&quot;textarea&quot;,&quot;submit_1&quot;:&quot;submit&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;,&quot;form_views&quot;:&quot;&quot;,&quot;form_views_counting&quot;:&quot;&quot;}\"><form action=\"https:\/\/creanexo.com\/tienda\/soporte\/\" target=\"_self\" method=\"post\" class=\"fusion-form fusion-form-27\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"27\"><div class=\"fusion-form-label-wrapper\"><label for=\"nombre\">Nombre<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"nombre\" id=\"nombre\" value=\"Tu nombre\"  class=\"fusion-form-input\" placeholder=\"Tu correo electr\u00f3nico \" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\" data-instance=\"1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Gracias por contactar con Creanexo. Hemos recibido tu mensaje y responderemos al correo que indicaste.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">No se pudo enviar tu mensaje. Int\u00e9ntalo de nuevo o escr\u00edbenos a contacto@creanexo.com.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"27\"><div class=\"fusion-form-label-wrapper\"><label for=\"correo\">Correo electr\u00f3nico <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"email\" autocomplete=\"off\"  data-empty-notice=\"Tu correo electr\u00f3nico\" name=\"correo\" id=\"correo\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"27\"><div class=\"fusion-form-label-wrapper\"><label for=\"asunto\">Asunto <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"asunto\" id=\"asunto\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"\u00bfEn qu\u00e9 podemos ayudarte? *\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"27\"><label for=\"mensaje\">Mensaje <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><textarea cols=\"40\" autocomplete=\"off\"  minlength=\"0\"  rows=\"6\" tabindex=\"\" id=\"mensaje\" name=\"mensaje\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Describe tu consulta. Si es sobre una compra, incluye el producto y el n\u00famero de pedido. *\" data-holds-private-data=\"false\"><\/textarea><\/div><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"27\"><div style=\"text-align:left;\"><button type=\"submit\" class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span  button-default form-form-submit\" data-form-number=\"27\" tabindex=\"\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Enviar mensaje<\/span><\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/form><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-30","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soporte t\u00e9cnico para productos CreaNexo<\/title>\n<meta name=\"description\" content=\"\u00bfNecesitas ayuda con una compra, descarga o producto de CreaNexo? 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